Self-Exclusion
Information about our self-exclusion and cooling-off options
1. Self-Exclusion Process
You can choose to completely exclude yourself from playing by contacting Live-Chat. Your account will auto-reactivate upon your request. You will be bound by a minimum 6-month exclusion period when opted.
2. Consequences of Self-Exclusion
While self-excluded, you cannot open new accounts and will forfeit any existing competition entries, non-cash prizes, or invitations not yet utilized.
3. Cooling-Off Period
All Players can also opt for a temporary cooling off period (24 hours to 6 weeks) via live support after which their account will automatically reactivate. Additionally, we may close accounts if we believe gambling is causing harm, and opening a new account in such a case is at your own risk.
4. How to Request Self-Exclusion
To initiate self-exclusion, simply contact our Live-Chat support team who will guide you through the process and answer any questions you may have regarding the exclusion period.
5. Third-Party Resources
We work with responsible gambling organizations that can provide additional support and resources if you are experiencing gambling-related issues. Our customer support team can provide information about these resources upon request.